Captivity could help polar bears survive global warming assault, some zoos say

Polar bears are ideally suited to life in the Arctic: their hair is without pigment, blending in the snow; their heavy, strongly curved claws allow them to clamber over blocks of ice and snow and grip their prey securely, and their rough pads keeps them from slipping. But one thing they can’t survive in is disintegration of ice. They range across the sea ice far from shore to hunt fatty seals, whose blubber sustains them. Heat trapping greenhouse gas emissions caused by burning fossil fuel are making the Arctic warm twice as fast as lower latitudes; current climate models suggest Arctic summer sea ice could disappear by 2030.

 

So a group of activists, zoo officials, law makers and scientist have come with a radical proposal: increase the number of polar bears in U.S. zoo to help maintain the species’ genetic diversity if the wild population plummets. And in a worst case scenario, a remnant group of bears would survive in captivity. And this would be good news for St. Louis Zoo, which has designed a $20 million polar bear exhibit with cooled salt water pool and concrete cliffs covered in simulated ice and snow for between three and five bears. Its goal was to have them there by 2017. But so far it hasn’t got a single bear lined up, because it is difficult to find orphaned bears in Alaska and it is illegal to import them. 

 * http://www.washingtonpost.com/national/health-science/captivity-could-help-polar-bears-survive-global-warming-assault-some-zoos-say/2012/03/21/gIQAkIWFaS_story.html

For Martin’s Case, a Long Route to National Attention

Trayvon Martin a 17 year old, that was shot on February 26 in Sanford Florida by George Zimmerman. The next day his death was a top story on the Fox- affiliated television station in Orlando, the closest big city to Sanford. By the weekend it was being covered by newspaper across state, but it took some time before the rest of the country had found out. It was in mid March, after the news had been spread over face book and twitter. The Mr. Martin’s name is known as a testament to his family, which hired a tenacious attorney to pursue legal action and persuade sympathetic members of the media to cover the case. Many of the national media figures who initially devoted time to the shooting are black, which to some is a case study in the need for diversity in newsrooms.  

 

As the case was catapulted onto the national agenda and calls for Mr. Zimmerman’s arrest increased, prominent black journalists and commentators wrote about it in highly personal terms. “This is the fear that seizes me whenever my boys are out in the world: that a man with a gun and an itchy finger will find them ‘suspicious,’ ” Charles M. Blow of The New York Times wrote on March 17. And on television, the family spoke early to the Rev. Al Sharpton, the civil rights activist who has radio shows and an MSNBC television show about the shooting by Mr. Crump that cause the death of a Florida boy at a boot camp in 2006, Rev who had previously speak out against it.

Now the Martin’s family has publicly thanked the media for paying attention, and Mr. Martin’s father told Gayle king on CBS last Friday “the world knows Trayvon now.”

 *http://www.nytimes.com/2012/03/26/business/media/for-martins-case-a-long-route-to-national-attention.html?_r=1&hp#

Ritz Carlton Case Study (Customer Service)

          In 1983, W.B. Johnson properties set out to create a luxury hotel group. Product and services were designed to appeal to the corporate travel and meeting planner, as well as other distinguish guest. After acquiring the trademark Ritz Carlton W.B. Johnson properties push forward to establish the great Ritz Carlton hotel company and launched and intense effort to assure the highest quality standards in every location throughout the world. In fact 1994 the Ritz Carlton group consisted of 25 hotels in the United States, two located in Australia and one each in Barcelona, Hong Kong, and Mexico. At the current time new hotels were planned for Seoul, Korea, Tokyo, Japan, Orlando, and Singapore. W.B. Johnson company was responsible for this development, but Ritz Carlton main focus was quite simply work and generally improving operational efficiency while continuing to find new ways to personalize service. Personalized service was Ritz Carlton hallmark however.

         Ritz Carlton focuses of advancement and outstanding customer service was, to create customer driven service systems that would anticipate a guest's needs and preferences. While being capable of reacting instantly to correct any services, errors and satisfying any complaints of guest or customers. This was possible by creating two customer systems known as Encore and Covia. Customers are very essential especially within the tourism Industry likewise the employees, "we do not hire," The Ritz Carlton seek people that obtain the natural aptitude for the service business. Ritz Carlton is different from either competitors because Ritz Carlton focuses on location and style. Competitors focus on location and pride that determine success. Leadership and training assures that commitment to service values. The combination of leadership and highly standardized systems explains why they generate more revenue per available room than any other hotel.

Ritz Carlton Main Issues in the past were? 

• The implementation of customer satisfaction.

Why? 

• Well customer satisfaction was the Ritz Carlton key value of success, but they struggled to make all ends meet.

How? 

• Customer driven service systems were created to support the customer satisfaction. This information system lacks the ability of recording an account of each significant group reservation and avoiding the repeating count of guest information.

My Analysis: Ritz Carlton

Ritz Carlton highly values customer satisfaction, guest needs and preferences. That is very important factors but these standard factors were certainly not guaranteed to always be one hundred percent effective. Mistakes, delays, misunderstanding, incidents, and problems are possible to occur sooner or later.

http://www.youtube.com/watch?v=VgIIuBw9EbE